Wikipedia reminds us that the benchmark is a technique used to measure the performance of a system or component of a system, often compared to which it refers specifically to the action of running a benchmark. The benchmark is an anglicized word translatable into Spanish as comparative. While it can also be found this word referring to the original meaning in the Anglo-Saxon language, is in the computer field where its use is more widespread. More formally be understood that a benchmark is the result of the implementation of a computer program or set of programs on a machine, with the aim of estimating the performance of a particular element or all of it, and to compare the results with similar machines. But we will stop at the end of Benchmarking, Michael Spendolini in his book entitled “Benchmarking” which defines it as: “A systematic and continuous process to evaluate products, services and work processes of organizations that are recognized as representatives of best practices in order to make organizational improvements “That process can result in significant benefits for the organization because it allows: w satisfy a more efficient consumer needs. w Increase the level of competitiveness.
w Define the objectives and strategies according to actual conditions in the environment. w Increase the participation of workers, through the generation of ideas for application in different processes and activities within the company. Because Benchmarking applications are endless, it is necessary for organizations to establish guidelines to determine which function or process is considered as part of programs to be developed by them.