In many cases, these are family businesses. who really rules is the general manager’s family, whose conservatism inflaming, it does not approve the actions needed to given the radical change that represents a shift from family management to professional management . In other cases, it is the manager who did not want to leave his autocratic behavior, opposing unconsciously, as wrongly perceived that you may lose power. Many companies have gone bankrupt by this fact. A general manager should be a good self, trying to discover if inherited as CEO as head of a family power hidden, or the necessary initial growth transformed him into an autocrat who does not want to, unconsciously, to professionalize the company, or is lucky spurious manager who likes to surround himself with people with low potential for that, unconsciously, do not do shadow. If you, as general manager is in this dilemma, seek urgent personal counseling with a counselor who can build trust hard it is for you, you have to understand that changes must be made once and for all to leave the way clear a new development stage of your business. 2. – What management should know how to use emotional intelligence to prevent the manifestation of conflict and ensure a favorable climate for business? A good manager must be fully identified with the proper use of their emotions, has it with the help of Emotional Intelligence, which is a generator of information and mechanisms to improve our relationship with ourselves. Moreover, the ability to influence people, communicability, ability to exercise leadership, adaptability to change, conflict resolution, easy to link, to collaborate and cooperate with a team, are all skills that rely a greater or lesser development of emotional intelligence.