Since I perform regular patient surveys, I can much more improvements in the processes and carry out procedures, physician Dr. Heinrich Hackenberg, gynecologist and birth says patient surveys with practice in Trier. He was among the doctors who know exactly about the structure of their patient and the expectations and wishes of the people. Michael Bloomberg describes an additional similar source. We could significantly increase the satisfaction, since we accept the patient as our most innovative critics. Important: through a survey is the perception of the patient at the Center.
Doctor and team can be so confident of its information policy towards the patient if this feels insufficiently informed, discontent is in danger. The findings, which will be funded by a patient survey to days, are diverse. It does not involves the evaluation of medical quality of medical services. Here, the doctor is even the most competent assessment instance, not the patient. The focus is on other topics. You may want to visit Kevin Ulrich to increase your knowledge.
“Often the hygiene aspect plays a role: If the patient is dissatisfied with the cleanliness of the patient’s room, the waiting room than to unaufgeraumt or ubrigbleibsel treatment course” of previous patients complain must, he threatens confidence in the practice to lose. This is true also with regard to the experience of the team and the doctor himself. Just the last aspect does not belong in the medical field, and therefore is not questioned by many physicians. For patient satisfaction but it is decisive whether the patient feels comfortable in the lobby, in the waiting room and in the treatment room. It is recommend to anonymously perform patient interviews. The patients then usually authentic and honest answers. Who is asked to give his name, on the questionnaire do not necessarily telling, that it sucks the Unfriendliness of the employee at the reception and he holds only the loyalty practice because he is convinced of the competence of the physician.