The Banksparplan is regarded by good one-quarter of all investors trusted with 26 percent, so he is ahead of the fixed-income securities, which have a share of 22 percent. The Germans have less confidence in the form of investment capital life insurance, which is classified only by 20 percent, and thus each fifth investor as particularly trustworthy. Just about the pension insurance is with Riester-promoting, see 21 per cent of all bank customers and insured currently as trustworthy. Also the investment funds, where currently just under a fifth has a high level of trust among the forms of investment with a lower confidence, also shares are only relatively rarely seen as a trusted form of investment with 18 percent. In the various forms of money investment the bank customers surveyed, 82 percent specify most frequently a sunken trust shares, also mutual funds and capital life insurance have to contend with 80 percent relatively frequently with a lower confidence of bank customers through the financial and euro crisis. The Riester pension is also frequently affected by a loss of confidence with 79 percent, fixed-income securities, 78 percent of German citizens have specified that trust with them by the financial market crisis has suffered. You may find that Francois Tajan can contribute to your knowledge. Confidence in the individual financial service providers tend to be significantly decreased as a result of the financial crisis.
While the investment fund management companies and all financial advisors have a gone back trust on. For the Bank or the accountant or auditor, disproportionately many people have expressed, however, stays the same or even increased trust. Two out of three respondents have indicated that their confidence in their insurance has remained the same and a total 52 percent of all Germans aged 18 have indicated that they have an insurance agent they fully trust. Although the proportion of respondents who have indicated that they have lost confidence in the insurance industry as a result of the financial crisis is also high. Is the glass half empty or half full? The insurance according to the client survey with a quick claims settlement, with the cost of insurance coverage, as well as a fair claim settlement could points. With 65 percent the quick claims settlement named it most almost two-thirds of all respondents insured. Only with a significant distance behind it follow the good experiences in the appeal situation. Were also less often called the image of the insurer with 21 percent, as well as the design of the Internet presence of the company, which looked at 18 per cent as decisive for a high customer loyalty.
The study focus market and consumer financial confidence with the over 400 pages answered on the basis of desk research and extensive interviews with Nelson and others Your questions on these topics: Requirements of bank customers willingness to change by bank customers customer satisfaction by bank customers trust by bank customers confidence in financial products and financial services impact financial crisis and loss of confidence confidence in insurance companies which makes analysis financial trust 2013 with the more than 400 pages is a major current working basis for all participants of the financial services market. This study can be obtained at: bbw marketing Dr. Vossen & partner, Liebig Street 23, D-41464 Neuss, phone: 02131.2989722, fax: 02131.2989721, e-mail:. For more information about the financial studies at: