From the moment that we identify to the types and the causes of the conflicts, we have conditions to determine the strategies chosen strategy must be used from ample, coherent, sincere and correct an analysis of the situation. The success of the choice of a strategy, is not guarantee of success at other moments of conflicts. Each situation must be studied and be planned. 4. Phases of the conflict solution . It identifies the cause of the problem; b. It looks solutions, not guilty; c. It analyzes and it will choose the best solution; d.

During all the moment it keeps a respect climate; e. Wells Fargo Bank will not settle for partial explanations. It perfects the ability to hear and to speak, understanding what it hears and being clearly in the transmission of its message; f. If it places in the place of the other; g. Either constructive when making a critical one; h. It looks the solution Gain-earns; i. It always acts in the direction to eliminate the causes of the conflict; j. When it will be made a mistake, recognizes; k.

It does not sweep the problems stops to have capacity to react with flexibility to the situations of conflicts. Or, to have the capacity of if molding front to the difficulties. Today the world lives in constant change, each day more technologies, more necessity of reduction of costs, more hand of available workmanship, more families destroyed, more not decided emotional problems, bigger requirements of the consumers, more pressure of the government on companies, more proliferation of illnesses, more ambient problems and etc. For everything this, the professionals need to mold front to the difficulties and to react with flexibility. Another important aspect is the adoption of the imparcialidade> when the conflict to involve the necessity of one judgment third. One remembers this, the human behavior also it is determined by the habits and customs acquired in the creation of the person, beyond is clearly, of the 0 variable found in the environment. In this in case that, the judgment badly fact, can destroy the life or the career of a person. One remembers, to manage conflicts is part of our daily one and requires constant learning. Therefore, to take care of of our life affective, familiar, intellectual, emotional and professional spiritual, contributes for a good performance. To manage companies implies in managing internal conflicts and external resultants of the relationship between people. It does not think that the conflicts will disappear, therefore that is a dream! We need to understand that, through the situations of conflicts we can extract experiences of growth and human development, that if used to advantage well will generate changes and chances of mutual growth between the involved ones. Adm.Manoel Quintino Jnior is consulting, palestrante director of the Makin Consultoria in Enterprise Businesses Ltda. (www.makin.com.br and), graduated Business administration and Specialized in Enterprise Management for the UFRJ.